Cancellation & Refund Policy
At iBusiness Hosting, we value the long-term success of your online presence. To maintain high-quality service and server reliability for all our clients, we have established the following cancellation and refund guidelines.
Web Hosting & Management Subscriptions
- Monthly Plans: You may cancel your hosting or management subscription at any time. To avoid being charged for the next billing cycle, cancellation requests must be submitted at least seven (7) days prior to your next scheduled billing date.
- Annual Plans: Annual subscriptions are eligible for a partial refund if cancelled within the first 30 days of service. After 30 days, annual plans are non-refundable but will remain active until the end of the current term.
- Termination: Upon cancellation, your hosting services will remain active until the end of your current paid billing period, at which point the service will terminate.
Web Design & Professional Services
- Deposits: A non-refundable deposit of 50% is required to begin any custom design project. This covers the initial research and resource allocation.
- Project Cancellation: If you choose to cancel a design project after work has commenced, you will be billed for the hours completed at our standard hourly rate, up to the total contract amount.
How to Cancel
To request a cancellation, please contact us via one of the following methods:
- Email: cancel@ibusinesshosting.com
- Client Dashboard: Log in to your account at ibusinesshosting.com and navigate to the "Billing" or "Subscription" section.
- Phone: [Insert your business phone number].
Data Retention
Please ensure you have backed up your website data prior to the termination date. iBusiness Hosting is not responsible for data loss once a service has been formally terminated and the account closed.
Refund Processing
Approved refunds will be credited back to the original payment method used within 5-10 business days.