Effective Date: 11/19/2025

These Terms and Conditions ("Terms") govern your use of the services provided by iBusiness Hosting ("we," "us," or "our") via ibusinesshosting.com.
By purchasing our web design, hosting, or management services, you agree to be bound by these Terms.

1. Services Provided
iBusiness Hosting provides website design, development, hosting, and maintenance services.
The specific scope of work and fees will be outlined in your individual service plan or project proposal.

2. Payments and Billing
Fees: All fees are displayed in [Currency, e.g., USD].
Recurring Billing: Hosting and management services are billed on a recurring basis (monthly or annually).
You authorize us to charge your provided payment method automatically at the start of each billing cycle.
Late Payments: We reserve the right to suspend or terminate services if payment is not received within [e.g., 7 days] of the due date.

3. Acceptable Use Policy (AUP)
Your use of the Service is also governed by our Acceptable Use Policy (AUP).
You agree to comply with the AUP, which is incorporated by reference into this Agreement.
You can review our full AUP here: https://ibusinesshosting.com/acceptable-use-policy

4. Client Responsibilities
Content: You are responsible for all content uploaded to your website.
Backups: While we perform regular server backups, you are responsible for maintaining independent copies of your website data. iBusiness Hosting is not liable for data loss.
Credentials: You are responsible for maintaining the security of your account passwords.

A. CPU and Memory Usage
10% Platform Limit: Accounts may not use more than 10% of our platform's total processing capacity at any given time. Activities causing such loads (e.g., intensive CGI scripts, poorly coded plugins, or high-volume background tasks) may be throttled or suspended without notice to protect other users.
PHP Memory: The standard PHP memory limit is set to 128M or 256M depending on your plan. Requests for higher limits (up to 512M) will be evaluated on a case-by-case basis.

B. Storage and Inodes
Disk Quotas: Each plan has a hard disk space limit (e.g., 10GB or 100GB). Exceeding this limit will result in automated warnings and eventually restrict your ability to upload files or receive emails.
Database Limits: Individual MySQL databases are limited to 1,024 MB (1GB) in size. We will notify you if a database reaches this limit to discuss optimization or upgrade options.
Email Quotas: Each individual mailbox is capped at 10GB of storage. Unless you have an upgraded plan.

C. Bandwidth and Traffic
Standard Usage: Most plans include a monthly bandwidth allowance. If this allowance is exceeded, the service may be automatically suspended until the start of the next billing cycle or until the plan is upgraded.
Non-File Distribution: Our "unlimited" bandwidth (where applicable) is intended for normal website traffic. We reserve the right to impose a 250GB monthly limit on sites primarily used for video, audio, or large file downloads.

D. Email Sending Limits
To maintain our server's reputation and prevent blacklisting:
Outbound Limits: You may send no more than 5,000 messages per email address per 24 hours, and no more than 10,000 total recipients per day.
Web Server Mail: Mail sent directly via web server scripts (PHP mail) is limited to 500 messages per day.

5. Service Level Agreement (SLA)
iBusiness Hosting is committed to providing a reliable, high-performance environment for your website. This SLA outlines our uptime targets and support commitments.

A. Uptime Guarantee
99.9% Network Uptime: We guarantee that our network and server infrastructure will be available 99.9% of the time in any given calendar month.
Exclusions: This guarantee does not include "Scheduled Maintenance" (announced 24 hours in advance), outages caused by the client (e.g., custom scripts or broken plugins), or "Force Majeure" events (acts of God or global internet outages).
B. Service Credits
If we fail to meet our 99.9% uptime guarantee, you may be eligible for a service credit toward your next billing cycle:
99.0% to 99.8% Uptime: 10% credit of your monthly hosting fee.
95.0% to 98.9% Uptime: 25% credit of your monthly hosting fee.
Below 95.0% Uptime: 50% credit of your monthly hosting fee.
Requesting Credit: To receive a credit, you must submit a support ticket via support@ibusinesshosting.com within seven (7) days of the outage.
C. Technical Support Response Times
We strive to provide rapid assistance for all technical issues. Our target response times are:
Critical Issues (Site Down): Response within 4 hours.
Standard Requests (Edits/Billing): Response within 24 hours.
Support Hours: Technical support is available [e.g., Monday – Friday, 9 AM – 6 PM EST].
D. Scheduled Maintenance
To ensure security and performance, we perform regular updates.
Notification: We will provide at least 24 hours' notice via email for any maintenance expected to cause more than 15 minutes of downtime.
Window: Most maintenance is performed during off-peak hours (e.g., between 12 AM and 5 AM EST).

6. Limitation of Liability
To the maximum extent permitted by law, iBusiness Hosting shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities, arising out of the use or inability to use our services. Our total liability is limited to the amount paid by you for the service in the 3 months preceding the claim.

7. Refund Policy
Your use of the Service is also governed by our Cancellation & Refund Policy, which outlines the conditions under which refunds may or may not be issued. By using our services, you acknowledge and agree to the terms stated in that policy.
You may review our full Cancellation & Refund Policy here: https://ibusinesshosting.com/cancellation-refund-policy/

8. Termination
Either party may terminate the service according to our Cancellation & Refund Policy. Upon termination, your access to the hosting server will be revoked, and your data may be deleted from our active servers.

9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico. without regard to its conflict of law provisions.

10. Contact Information
If you have any questions regarding these Terms, please contact us:

Email: legal@ibusinesshosting.com
Phone: (347) 460-3678
Website: http://ibusinesshosting.com

We may update these Terms at any time. Continued use of the Service after updates constitutes acceptance of the revised Terms.